15 Sales Skills Of Gold Medal Shopping Guide To See Through Customers' Personality From Oral Language

When listening to the customer's conversation, the salesperson should pay attention to the oral language of the other party. Because it largely reflects the true nature of customers. For the salesperson, understanding the meaning of spoken language is a key to open the door of the customer's heart. What are the common spoken words of customers? They respectively represent the mood of customers. Let's get to know!

　　1

People who often use words such as "My personal idea is...", "Is it...", "Can I..."

Analysis: This kind of customer is kind and can be objective and rational, think calmly, analyze carefully, and then make correct judgments and decisions.

Strategy: In the face of such customers, you should also show this calm, so that the other party can feel that you are also a kind and respectable person.

　 　2

People who often use popular words

Analysis: This kind of customers like fashion, easy to follow others' ideas, and lack independence.

Strategy: In the face of such customers, you can also use some popular words to make them feel that you are knowledgeable and professional.

　　3

People who often use "really so".

Analysis: Most of these customers are self-centered, but they are unaware of it and are easy to get into trouble.

Strategy: In the face of such customers, you should show your professionalism and erudition, and win the order through endless persuasion.

　　4

People who often use "absolute"

Analysis: This kind of customers are more assertive and obvious, and their opinions tend to be extreme.

Strategy: In the face of such customers, you should ask them to state their own conditions and requirements, and then state their own position.

　　5

People who often use foreign languages and foreign languages.

Analysis: This kind of customers are vain and like to show off and boast about themselves.

Strategy: For such customers, you can use attractive prices and other preferential terms to attract them to cooperate.

　　6

People who often use "I already know"

Analysis: This kind of customers have a strong desire for performance and can only be the protagonist.

Strategy: In the face of such customers, you should be willing to play a supporting role. As long as you can achieve cooperation, it doesn't matter if you give in to yourself.

　　7

People who often use "this...", "that...", "ah..."

Analysis: This kind of customers are cautious in speaking and doing things. Generally, they don't provoke right and wrong. They are good people.

Strategy: Be sure to use vague words in the face of such customers, and don't force them to express their opinions.

　　8

People who often use "Sure"

Analysis: Most of these customers are self righteous and have a strong tendency to be self-centered.

Strategy: In the face of such customers, we should take care of their feelings and give them the initiative and respect they deserve.

　　9

People who often use "actually"

Analysis: This kind of customer shows strong desire and hopes to attract others' attention.

Strategy: In the face of such customers, you can give them a few more compliments to let them feel your enthusiasm.

　 　10

People who often use "what's the last"

Analysis: Most of these customers are not satisfied with their potential desires.

Strategy: In the face of such customers, you can further ask what hope and requirements there are. If it is not achieved this time, it can be completed in the next cooperation.

　　11

People who often use "I...".

Analysis: These customers are looking for opportunities to emphasize themselves and attract others' attention.

Strategy: In the face of such customers, give them the opportunity to express their personal opinions and listen carefully to make them feel valued.

　　12

People who often use "real".

Analysis: Such customers lack confidence and are afraid that what they say is not credible.

Strategy: In the face of such customers, you should look at each other with eyes. When listening to them, you should nod your head from time to time to express your trust.

　　13

People who often use words such as "you should...", "you can't...", "you must...".

Analysis: Such customers are full of self-confidence and strong desire for leadership.

Strategy: In the face of such customers, you might as well let them express their opinions first, grasp their demands from listening, and then take an attack.

　 　14

People who often use local dialects and are confident and upright

Analysis: Such customers have strong self-confidence and unique personality.

Strategy: In the face of such customers, we can't take a direct attack. It may be better to talk and act in a circle.

　　15

People who often use words like "I want to...", "I want to...", "I don't know..."

Analysis: This kind of customers are simple, passionate and not particularly stable.

Strategy: In the face of such customers, learn to lead and infect the other party's emotions, and create an atmosphere conducive to cooperation.